Gaming is meant to be fun. At Poko, you're always in control — from deposit limits to self-exclusion, every tool is built right into the app.
Set your own daily, weekly, or monthly deposit cap.
Temporarily close your account for a short break or a longer period.
Get reminders about how long you've been playing and take control of your own time.
Your loss/win report and session time are shown to you at regular intervals.
Our core commitments to keeping you protected
Poko is an 18+ platform. Age is verified at registration and reconfirmed with a government-issued ID during the KYC process. No underage accounts are kept active.
Poko's system automatically detects unusual gaming patterns. If repeated large losses or late-night gaming sessions are flagged, the team will proactively reach out.
If you have concerns about your gaming, the help centre team offers more than technical support — they provide crisis assistance too. You can talk openly, without being judged.
Beyond deposit limits, you can also cap how much you bet in a single session or on a single match. This helps reduce the risk of large, rapid losses.
In your account, you can view your betting history for the past 7, 30, and 90 days, along with your total deposits, withdrawals, and net results. Nothing is hidden.
You have the option to restrict betting after midnight. Activate Night Mode Limit in the app to avoid excessive gaming during sleep hours.
Step-by-Step Guide — Activate Any Tool from the App or Website
Set how much you want to deposit within a given period before you start. Once you hit that limit, the system will automatically block further deposits.
If you need to step away for a while, use Self-Exclusion. You can choose a period anywhere from 24 hours up to 6 months.
Get notifications about how long you've been on the app. You can also set a lock to stop play after a chosen time limit.
Decide in advance the maximum amount you want to place in a single session or on a single bet. If you try to bet above that limit, the system will not allow it.
Your session details are shown at regular intervals — how long you've played, how much you've won or lost, and your total deposits.
If you want to step away from gaming for the long term, you can request a permanent account closure. This is a more definitive option than self-exclusion.
Ask yourself the questions below. If three or more answers are "Yes", speak to the help centre.
Keep in mind: These questions are just for you. Honest answers only help yourself. The Poko team is here for you.
Most regular Poko players see gaming as a form of entertainment — adding a bit of excitement to a cricket match or unwinding at the end of the week. But when gaming moves beyond a habit and becomes a dependency, that's when problems begin.
We understand this can be a difficult topic to bring up. But Poko believes that building a platform that lasts means looking after the wellbeing of its users. That's why Responsible Gaming This isn't just a page for us — it's an integral part of how we operate.
Global research shows that a small share of online gaming users — typically 1% to 3% — experience problem gaming at some point. In Bangladesh, economic pressures, social expectations, and a young population make this risk especially relevant.
Problem gaming usually starts gradually. The shift from "I went a little overboard" to "I need to win back what I lost" is the most dangerous moment — because that thinking almost always leads to even greater losses. At Poko, Responsible Gaming These tools are designed to stop that cycle before it begins.
International research confirms it — people who use deposit limits and self-exclusion show significantly lower rates of excessive gaming. Data from Poko users who have kept these tools active reflects the same trend.
But these tools only work when you set them up in advance — not after a problem has already started. Just as you put on a seatbelt before driving, the smartest move is to set your limits at the time of your very first deposit.
Gaming problems are often noticed by a family member before the person themselves. If you're concerned about a loved one, poko's Help Center can assist in those situations too. You can request that limits be placed on an account on behalf of a third party.
Responsible gaming doesn't mean giving up gaming. It means keeping gaming as a small, controlled source of enjoyment in your life — one that doesn't get in the way of the things that matter.
For any gaming-related concern, reach out to Poko's help centre. Our team will listen without judgment and help you take the right steps. Asking for help isn't a weakness — it takes courage.
See What's Normal and What's a Warning Sign — Side by Side
The steps are straightforward — get started as soon as you can
Acknowledge that you need a short break or some support. It's the hardest step, but also the most important one.
Self-exclusion or deposit limit settings can be activated instantly. Make the decision and act on it right away.
Poko's support team will listen without judgment and help you activate the right tools — including permanent closure of your account if needed.
Letting a family member or trusted friend know creates accountability. Keeping it hidden only makes the problem worse.
During your self-exclusion period, redirect your focus to other hobbies or activities. Find enjoyment beyond gaming.
Small habits make a big difference in the long run
Straight answers on account verification and payment methods
The KYC or account verification process is straightforward. You'll mainly need three types of information:
ID Document (any one of the following): National ID (NID), passport, or driving licence. The image must be clear, all four corners must be visible, and the document must not be expired.
Selfie Verification: You'll need to take a selfie with your ID — hold the document in your hand so both your face and the ID are clearly visible in the same photo.
Payment Method Verification: Make sure the bKash or Nagad number you use is registered in your name. Generally, a match between the number and your name is all that's needed.
Verification is usually completed within 24 hours of submitting your documents. If there are any complications, the help centre will reach out directly. Withdrawals are not possible until KYC is complete — so it's best to get it done right after registering.
Poko currently supports popular mobile banking methods in Bangladesh. For details:
bKash: The most popular and widely used method. Deposits are typically credited within 5 minutes. Minimum deposit ৳200.
Nagad: Both deposits and withdrawals are supported. Transactions are usually just as fast as bKash.
Rocket (Dutch-Bangla): Rocket payment support is available during specific windows. When it's active, you'll see it on the payment page.
Bank Transfer: Bank transfers are available through select banks but take longer — typically 1–2 business days. This method is more commonly used for larger withdrawals.
One important note — the payment method must be registered in your own name. Using a third party's number may cause withdrawal issues and can also hold up account verification. If you have any questions about a payment method, reach out to the help centre.