Learn how poko collects, uses, and protects your data — clearly explained. We believe data privacy is not just a legal obligation; it's our responsibility.
Every data exchange is secured with the highest standard of encryption.
Your personal information is never shared with advertisers or unauthorized third parties.
You can view, update, or delete your personal information at any time from Account Settings.
The Privacy Policy is reviewed regularly, and you will be notified of any changes.
Our Key Measures to Protect Your Privacy
Your data is stored on internationally certified secure servers. Regular security audits are conducted, and multiple layers of protection are in place to prevent unauthorized access.
Poko staff can only access the data necessary for their specific role. Full access to personal information is restricted to a very limited number of authorized personnel.
Cookie usage on the platform is communicated transparently. Beyond essential cookies, you can choose to accept or decline additional cookies.
Documents and images collected for identity verification are stored with separate encryption and used solely for the verification process.
The poko app only accesses your device information for functional purposes. No unnecessary permissions are requested, and no data is collected in the background.
If you do not wish to receive promotional SMS or notifications, you can easily opt out from your account settings. Essential transaction notifications will remain active at all times.
In summary: Poko uses your information solely to operate the platform. Your personal data is never sold or shared with unauthorized third parties.
Various types of information are collected while you use the Poko platform. This data falls into three categories — what you provide directly, what is collected automatically, and what comes through third parties.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, mobile number, date of birth | Account Creation & Verification |
| KYC Documents | NID or passport photo | Identity Verification & Fraud Prevention |
| Payment Information | BKash/Nagad number, transaction ID | Deposit & withdrawal process |
| Betting Activity | Betting history, wins & losses | Platform Improvement & Responsible Gaming |
| Device Information | IP address, device model, OS | Security & Technical Support |
| Contact information | Support chat messages | Service improvement |
In addition to the information you provide during registration, poko automatically collects certain technical data used to maintain platform security and resolve technical issues.
Poko does not collect any information without a clear purpose. Every piece of data serves a specific function. The main reasons are outlined below.
Important: Poko never sells your information to advertisers or data brokers. Data usage is always limited to the purposes outlined in this policy.
Poko has put in place multiple technical and organizational measures to protect your data. If one layer fails, the others remain in effect.
Security is a two-way effort. No matter how much protection poko puts in place, keeping your password strong and not sharing it with anyone is equally important.
Poko shares your information with third parties only in specific, limited circumstances — never for commercial purposes.
Poko never sells or shares your data with ad networks, data brokers, or marketing companies. If anyone contacts you claiming to be from Poko and asks for your information, it's a scam.
Poko uses cookies and similar technologies. Cookies are small data files stored on your device that help the platform remember your preferences and activity.
You can block cookies through your browser settings, though this may affect the functionality of certain features. Cookie controls in the poko app can be found in the Settings section.
Poko does not keep your data indefinitely. Each type of data has its own defined retention period.
| Data Type | Retention period |
|---|---|
| Account information (active accounts) | For as long as your account remains active |
| KYC Documents | 5 years after account closure (as required by law) |
| Transaction history | 5 years after account closure |
| Betting history | 3 years after account closure |
| Support Chat History | 2 years after last contact |
| Log Files & Device Information | Up to 12 months |
| Marketing Preferences | Deleted immediately upon opt-out |
Once the retention period expires, data is automatically deleted or anonymized where legal obligations require it.
Poko users have a number of rights regarding their personal data. Contact the Help Center to exercise any of the rights listed below.
You can request to view the information Poko holds about you at any time.
You can request corrections to any inaccurate or incomplete information.
Under certain circumstances, you may request that your data be deleted.
You can request a download of your data in a structured format.
You can request that the use of your data be restricted to specific purposes.
You can opt out of promotional communications at any time.
Request Process: To exercise any of the rights above, write to the Help Center. Once your identity is verified, we generally respond within 30 business days.
Poko is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. Age is verified at registration and confirmed during the KYC process.
If, for any reason, someone under 18 successfully creates an account and this is detected, the account will be immediately closed and all collected data will be deleted.
If a parent or guardian suspects their minor child is using Poko, please contact our support center immediately. We treat these matters with the highest priority.
Poko may update this Privacy Policy from time to time in response to new technologies, services, or changes in applicable law. The date of each update is shown at the top of this page.
For significant changes, advance notice will be sent via SMS to your registered mobile number or through an in-app notification. Minor updates may not be communicated separately, so we recommend reviewing this page periodically.
Contact us for any questions, requests, or complaints regarding the protection of your personal data.
Please note: The only official channels to reach poko's privacy team are the Help Center or official email. Requests sent via social media or through third parties may not be processed.
Common Questions About Bonuses & Live Casino
Yes, Poko has a referral program. Log in to your account and go to the "Refer & Earn" section or the Bonuses area to find your personal referral link or code.
Share the link or code with your friend. Once they register using that link and make their first deposit, you'll receive a referral bonus. The bonus amount may vary depending on the current promotion.
A few things to keep in mind: the bonus will only be credited to your account after your friend completes registration and their first deposit is verified — it won't appear immediately. Referring your own multiple accounts to claim a bonus is strictly prohibited; if detected, both accounts will be suspended. Wagering requirements also apply to referral bonuses.
A "real dealer" in Poko's Live Casino means a trained professional hosts the game live from a studio via HD camera. You watch them in the video stream and place bets using the on-screen buttons.
To get started, you'll need a balance in your account. Then go to the "Live Casino" section, where you'll find several games including Baccarat, Blackjack, Roulette, and Andar Bahar.
Andar Bahar Popular among Bangladeshi players for its simplicity — the dealer reveals one card, and you bet on which side it matches. BaccaratPlace your bet on either "Player" or "Banker". RouletteGuess which number the ball will land on at the -.
Minimum bets generally start from ৳100. A stable internet connection will ensure smooth streaming. It is recommended to read the game rules before playing for the first time.