Poko Terms & Conditions — Complete User Guidelines

General Terms & Applicability

These Terms & Conditions apply to all users of the Poko platform (poko.my) and its app. By using Poko, registering an account, or participating in any betting activity, you acknowledge that you have read and understood these terms and agree to be bound by them.

Poko is an internationally licensed online gaming and betting platform. These terms apply to all users, including those in Bangladesh. Users are responsible for ensuring that using this type of gaming service is legally permitted in their country of residence.

• These Terms & Conditions constitute a legally binding agreement between the user and Poko.
• Poko's Privacy Policy An integral part of these Terms and Conditions.
• Responsible Gaming Policy- is also part of this agreement.
• In the event of any dispute, Poko's official decision shall be considered final.

Account Registration & Eligibility

You must be at least 18 years old to register an account on Poko. All information provided during registration must be accurate, complete, and up to date. Submitting false information will be treated as a serious breach of these terms.

Only one account per person is permitted. Creating multiple accounts using the same mobile number, device, IP address, or identity document is strictly prohibited. Poko uses automated systems to detect duplicate accounts and reserves the right to close all accounts found to be in violation.

• A valid Bangladeshi mobile number is required to register.
• It is recommended that you log in at least once a month to keep your account active.
• A maintenance fee may apply to accounts inactive for 12 months.
• Keeping your account password confidential is solely your responsibility.
• If you suspect unauthorized access to your account, contact the Help Centre immediately.

Deposit & Payment Policy

You can deposit on Poko using bKash, Nagad, or approved bank transfers. The minimum deposit amount is ৳200. The maximum limit depends on your account tier and verification status.

Deposits typically credit to your account within a few minutes. If there is a delay due to technical reasons, please contact the Help Center with your transaction reference number. Poko only accepts payments made from accounts in the user's own name — payments from third-party accounts are not permitted.

• All deposits are processed in Bangladeshi Taka (BDT).
• If payment gateway fees apply, they will be shown separately at the time of deposit.
• Once a deposit is completed, it cannot be reversed – funds can only be accessed through the withdrawal process.
• Poko may automatically flag and investigate suspicious payments.

Withdrawal Policy & Process

KYC verification must be completed on your account before you can withdraw winnings. Withdrawals will only be processed to the same payment method used for the deposit — transfers to third-party accounts are not permitted.

The minimum withdrawal amount is ৳500. Processing times vary by account tier — up to 24 hours for standard accounts, and significantly faster for VIP Gold and above. Funds pending withdrawal cannot be used for betting.

• Bonus funds cannot be withdrawn until the wagering requirement has been completed.
• If a withdrawal request is cancelled, the amount will be credited back to your balance.
• Additional verification may be required for large withdrawal amounts.
• Poko reserves the right to suspend withdrawals in cases of unusual transaction activity.

Bonus & Promotions Terms

Poko bonus offers are subject to specific terms and conditions. Each bonus displays a Wagering Requirement (WR) — for example, "10x WR" means you must wager the bonus amount 10 times before you can make a withdrawal.

The welcome bonus is for new members only — it can be claimed once per account. Creating multiple accounts to claim the welcome bonus repeatedly is strictly prohibited and will be treated as bonus abuse.

• Wagering must be completed within the specified time to qualify for the bonus.
• Bonus validity periods typically range from 7 to 30 days and are specified individually for each offer.
• Bonuses may not apply to certain betting categories.
• Wagering requirements also apply to winnings from free spins and free bets.
• Poko reserves the right to modify or cancel any bonus offer at any time.

Betting Rules

Before placing bets on Poko, you must comply with the specific rules for each category. Once a bet is confirmed, it generally cannot be changed — except where the cash out feature is available.

Minor delays in bet acceptance and odds updates may occur during live betting due to technical issues. In such situations, Poko will make decisions based on the highest standard of fairness.

• The minimum bet amount varies by category — generally starting from ৳50.
• Maximum bet limits are determined based on the user's account level and the event.
• Correlated events may not be combined in the same parlay.
• Bets placed before a match begins will be refunded if the match is cancelled.
• In the event of a dispute over results, the decision of the official governing body will be final.
• Poko reserves the right to void any bets placed at incorrect odds.

Prohibited Activities

The following activities are strictly prohibited on Poko. Involvement in any of these may result in account closure and full balance forfeiture.

1. Opening or operating multiple accounts.
2. Using a third-party account or payment method.
3. Bonus abuse — claiming the same bonus across multiple accounts or exploiting the system to collect bonuses.
4. Participation in match-fixing or any form of manipulation.
5. Placing bets using automated software, bots, or scripts.
6. Using another user's identity or personal information.
7. Using the platform for money laundering purposes.
8. Exploiting technical errors or glitches on the platform.

Responsible Gaming Policy

Poko views gaming as a form of entertainment – not a source of income. We encourage all users to play responsibly. Use the tools available on the platform to stay in control of your gaming.

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Session Timer: You will receive a reminder after a set period of time.
• Self-Exclusion: Temporarily pause your account.
• Reality Check: Regular updates on how long you have been playing.

If Poko determines that a user may be experiencing a problematic gaming habit, Poko reserves the right to place restrictions on that account without the user's consent. This is not a penalty — it is a measure taken to protect the user.

Account Closure & Suspension

Users may close their account at any time by submitting a request to the Help Center. Please ensure all pending bets are settled and your balance is withdrawn before closing your account.

Poko may also temporarily or permanently suspend an account under the following circumstances:

• Any breach of these Terms & Conditions.
• Evidence of fraud or suspicious activity.
• Direction from a court or regulatory authority.
• Failure to verify age.
• Prolonged account inactivity.

If your account is closed, what happens to your balance will depend on the outcome of the investigation. If you have complied with the rules, your full balance will be returned.

Limitation of Liability

The Poko platform provides its services on an "as is" basis. Poko is not liable for any losses arising from technical issues, server downtime, or internet disruptions.

Poko will not compensate for financial losses from betting, as betting is an inherently risk-based activity where winning and losing are both expected outcomes. However, in cases where a loss is specifically and verifiably caused by a technical error, Poko will investigate and provide a fair resolution.

Amendment & Update Policy

Poko reserves the right to update these Terms & Conditions at any time. For significant changes, advance notice will be sent via SMS to your registered mobile number or through an in-app notification.

Continued use of the platform after changes take effect will be considered acceptance of the updated terms. If you do not agree to the new terms, you will have the option to close your account.

• Minor changes may take effect without prior notice.
• The date of the latest update is always shown at the top of this page.
• Previous versions can be provided by the Help Center upon request.