Forgetting your password is completely normal, and resetting it on Poko is straightforward. Just follow the steps below:
Keep in mind: If your registered mobile number is no longer active, Help Center Contact us via live chat – we'll verify your identity and help you from there.
After a bet result is confirmed, your winnings are usually credited Automatically and instantly Winnings are credited to your Poko wallet. In most cases, your balance updates within 5 minutes after the match ends.
Timing may vary slightly depending on the type of event:
- Standard Sports Bet (match winner): Within 5–15 minutes of the match ending.
- Live Bet: Usually within 1–3 minutes once the event result is confirmed.
- Jackpots & slots: Instantly, as soon as your spin or game round ends.
- Live Casino: As soon as the round ends.
- Disputed match or under review: For some matches, result verification can take up to 24 hours.
Once your reward is credited to your Poko wallet, you can withdraw it to bKash or Nagad. Your wallet balance is visible right on the home screen when you log in.
If your reward hasn't arrived after 30 minutes Help Center Include your bet ID — we'll look into it promptly.
On Poko Registration takes just 3–5 minutes. You don't need to provide much to get started — only a few key details are required:
- Full name: Make sure it matches your national ID or passport.
- Date of Birth: You must be 18 years of age or older — this is mandatory.
- Mobile number: An active Bangladeshi number, as OTP verification will be sent there.
- Password: At least 8 characters, combining uppercase letters and numbers.
- Email (optional): Providing one gives you an extra recovery option when resetting your password.
After registration, an OTP will be sent to your mobile — once you enter it, your account will be activated. To make withdrawals, you'll need to complete KYC verification later — simply upload a photo of your National ID or passport along with a selfie.
Important: Only one account can be created per mobile number. Multiple accounts are strictly prohibited — if detected, all associated accounts may be permanently banned.
Withdrawing from Poko is straightforward, but a few conditions must be met. First, your KYC verification must be complete, and the withdrawal method must be registered in your name.
Withdrawal steps:
Processing time:
- bKash & Nagad: Usually within 15 minutes to 2 hours.
- Rocket: 30 minutes to 4 hours.
- Bank transfer: 1–3 business days.
Wagering requirements must be met before bonus funds can be withdrawn. Terms & Conditions View or Help Center Ask us.
Poko keeps a detailed record of all your activity, accessible at any time. Once you log in to your account, you'll find:
To view your betting history:
- Log in to your account and click the profile icon in the top menu.
- Go to the "Betting History" or "My Bets" section.
- Select a date range — last 7 days, 30 days, or a custom date.
- You can view the full details of each bet — match, odds, stake, result, and win/loss amount.
To view your transaction history (deposits & withdrawals):
- Select "Wallet" or "Transaction History" from the profile menu.
- You can view the date, amount, and status of all your deposits and withdrawals.
- Click on any transaction to view its full details.
If you spot any discrepancy in a transaction, note the transaction ID and Help Center Let us know. Issues are typically resolved within 24 hours.
Yes, Poko has an official mobile app available on both Android and iOS. Along with all the features of the website, the app also offers push notifications, faster loading, and mobile-exclusive offers.
To download on an Android phone:
To download on iPhone (iOS): App The page has step-by-step iOS installation instructions. You can add Poko via TestFlight or directly to your home screen as a web app.
If you run into any issues installing the app Help Center Share a screenshot with us and our team will assist you promptly.
Keeping two-step verification (2FA) enabled means that even if someone knows your password, they still can't log in — because a second OTP sent to your phone is required. Poko strongly recommends keeping this feature turned on.
Steps to get started:
Once set up, you can mark familiar devices as "Trusted Devices" — so you won't need to enter an OTP every time on those devices, only on new or unrecognized ones.
Tip: Only add your personal phone under Trusted Devices — never add an unfamiliar device. If you receive any suspicious login alerts, change your password immediately and Help Center Let us know.